About · Policy · Help

Everything you need to know about DigiPass.

Who we are, how our refund guarantee works, and how to reach a human when you need one — all on this page.

About DigiPass

DigiPass is a marketplace for verified software licenses — every key tested before delivery and backed by a real refund guarantee.

We serve customers across AI tools, streaming, design, and productivity software with instant automated fulfilment, day or night.

42k+
Customers served
120+
Products verified
99.8%
Activation rate
4.9/5
Average rating

Verified only

Every key is tested before it reaches you. No expired codes, no shared accounts sold as new.

Instant delivery

Automated fulfilment sends your key within minutes of payment — any hour, any day.

Real guarantees

If a key doesn't activate, we replace it or refund you. No support loops, no forms to fill.

Refund guarantee

If it doesn't activate, we fix it or refund it.

Every order is covered for the full license duration.

Eligibility

  • Key fails to activate within 24 hours
  • Wrong product delivered by mistake
  • Invalid credentials on receipt

Timeframes

  • Replacement within 1 hour of valid claim
  • Refund within 3 business days
  • Claims accepted up to 14 days

How to request

  • Open the order in your dashboard
  • Attach a screenshot of the error
  • Our team responds within minutes

Exclusions

  • Keys already activated and in use
  • Purchases past the 14-day window
  • Unsupported regions or devices
Support

Common questions, answered.

Most keys are delivered automatically within 5 minutes of payment.
Open the order in your dashboard and report the issue — we replace or refund within an hour.
Yes. We source verified keys and test each one before delivery.

Live chat

Average first reply under 2 minutes, 24/7.

Open a ticket
Support hours
Always on — including weekends & holidays.
Contact

Talk to a human.

Send us a message and we'll get back to you by email — usually within a few hours.

Email
support@digipass.app
Live chat
In dashboard, 24/7
Response time
Under 2 hours on average

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